Transaction Tools

Receiving or Sending Encrypted ATG Emails

ATG requires that all emails that contain non-public personal information (NPI) or that have attachments that contain NPI be sent encrypted. The following are examples of email attachments that contain NPI and require encryption:

  • HUD-1 Settlement Statements;
  • Title commitments and policies;
  • ATG-Assisted Closing Requests;
  • Title searches that include the cover page;
  • Prior title policies; and
  • Commitment Preparation Instructions (CPIs) that include the cover sheet.

ATG Agents: For more information on encrypted email, see our article, Best Practice #3 - Protect Non-Public Personal Information.

When you receive your first encrypted email from ATG:

  1. You will be directed to a site that asks you to set up a user account with a username and password.
  2. Follow the prompts and instructions. The process is secure and simple.
  3. After the initial set-up, you should only have to enter your password to open an encrypted email message from anyone using an email address ending in ""

When you need to send an encrypted email to third parties:

IMPORTANT: You cannot forward an encrypted message from ATG to an outside third-party as the third-party will not be able to open it. If you need to forward the information in or attachment to the encrypted email, you will need to save it on your computer and then send it as an encrypted message through your own email system.

If the email address you currently use for business ends with "@gmail" or "@aol," or some other email provider typically used for a personal email account, you need to change that practice. Establish a business domain and create an email account using your business name, e.g, jsmith @ Google is one of many service providers that offer the option to set up a business domain.

Using an encryption tool like PGP (Pretty Good Privacy) is fine—as long as the password is sent in a different email. Read more about PGP or discuss with your Information Technology professional.


When you open attached messages from ATG that are encrypted, and enter the password, it only displays the e-mail message in the .pdf, the attachments are not seen.

This is most likely due to the fact that you are using some form of webmail with an incompatible browser.

Google Chrome and Microsoft Edge won't display the PDF documents properly, so anyone using those two browsers would need to save the documents to be able to retrieve the embedded PDF attachments. Neither browser will show the attachments sidebar that is needed to access the attachments embedded within the PDF that contains the body of your email.

In general, it is best practice to save the documents to the desktop, and use Adobe Reader to view them.

[Last update: 3-29-18]